Refund Policy

This policy covers purchases you make directly from us, through checkout on radgames.ai or janusengine.com, which Stripe processes. That includes Janus Studio credit packs and any game licenses, in-game items or other digital products we sell directly.

If you bought from a third-party store, that store handles refunds and its policy applies. For example, Steam generally accepts refund requests within 14 days of purchase when you’ve played less than 2 hours; Apple handles App Store refunds through reportaproblem.apple.com; and Google Play handles refunds through your Google Play order history. We can’t refund purchases that we didn’t process.

When is a pack “unused”? Credits are spent in a fixed order: free and promotional credits first, then purchased credits, oldest pack first. A pack is unused if none of its own credits have been spent. When we refund a pack, we remove its credits from your balance.

Credits never expire, so you never lose them by waiting. Because they have no cash value, we can’t convert a credit balance into money except through a refund described above.

For other digital products bought directly from us, you can request a refund within 14 days of purchase where the law requires it, and we will also consider any request where a product doesn’t work as described and we can’t fix it. Consumable in-game items that you have already used, and in-game currency you have already spent, are not refundable unless the law requires otherwise.

If you are a consumer in the European Union or the United Kingdom, you generally have 14 days to withdraw from a purchase of digital content without giving a reason. For content delivered immediately, such as credits added to your balance or a game unlocked at once, the law lets us ask you at checkout to agree to immediate delivery and to acknowledge that you lose the right of withdrawal once delivery begins. Even so, our 14-day refund for unused credit packs still applies.

This doesn’t affect your statutory rights if digital content is faulty or not as described.

If a child made a purchase directly from us without a parent’s or guardian’s permission, the parent or guardian should contact us as soon as possible. We review these requests carefully and fairly, and we can help set things up to prevent it happening again. For purchases made through an app store, contact the store and use its parental controls (such as purchase approval).

Email legal@radgames.ai with the subject “Refund request”, from the email address on your account. Include the date of purchase, what you bought and, if possible, the receipt or Stripe reference from your confirmation email.

We aim to reply within 5 business days. Approved refunds go back to the original payment method; your bank or card issuer usually takes 5 to 10 business days to show them.

Please contact us before disputing a charge with your bank; it’s usually faster. If a charge is disputed, we may pause new purchases on the account while the dispute is open, and remove the disputed credits or items if the dispute succeeds. We won’t take away content you otherwise still have access to just because you filed a dispute.

We may decline refunds where we see abuse, such as repeatedly buying and refunding, or refunds requested after violating our Terms of Service.